1. Location
Suburb, street or building, plus unit, gate, reception or parking instructions.
What to send
Four details that make an enquiry easier
2. The problem
Locked out, keys lost, key not turning, hardware damaged, rekey or planned replacement.
3. The hardware
Text clear photos of both sides and the open door edge where safe and possible.
4. Urgency
Say whether anyone is at risk, the property is insecure or the work can be scheduled.
Please do not send card details, identity documents or other sensitive information by text. Have proof of authority ready to show at the property.